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GDPR Compliance

Last updated: 21 July 2026

Our Commitment to Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws. This page explains how we comply with these regulations.

Data Controller Information

The data controller for your personal information is:

keen-reef
42 Woodland Gardens
Bristol BS8 2NE
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you voluntarily provide information through forms or communications
  • Contract: When processing is necessary for performing services you have requested
  • Legitimate Interests: For business operations, fraud prevention, and service improvement
  • Legal Obligation: When required by law or regulatory requirements

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information within one month of your request.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to Object

You can object to processing of your personal data when we rely on legitimate interests as the legal basis.

Right to Withdraw Consent

Where we process data based on consent, you can withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

How to Exercise Your Rights

To exercise any of these rights, contact us using the details provided above. We will respond to your request within one month. In complex cases, this may be extended by two additional months.

Data Security Measures

We implement appropriate technical and organisational measures to ensure data security, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection obligations
  • Incident response procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

International Data Transfers

Your personal data is processed within the United Kingdom and European Economic Area. Any transfers outside these regions will be protected by appropriate safeguards as required by GDPR.

Automated Decision Making

We do not use automated decision making or profiling that produces legal effects or similarly significant effects on individuals.

Data Retention Periods

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods are:

  • Enquiry data: 3 years from initial contact
  • Client project data: 7 years following project completion
  • Website analytics: 26 months
  • Cookie data: As specified in our Cookies Policy

Children's Data

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children.

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

Contact for Data Protection Queries

For questions about our GDPR compliance or to exercise your rights, contact us at [email protected] or write to the address provided above.

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