Privacy Policy

Last updated: 21 July 2026

Introduction

This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit enquiry forms
• Email address for correspondence
• Service selection and project requirements
• Technical information such as IP address, browser type, and device information
• Usage data including pages visited and time spent on the site

How We Use Your Information

We use the collected information for the following purposes:

• Processing and responding to your service enquiries
• Providing consultation and ecological assessment services
• Communicating with you about your projects
• Improving our website functionality and user experience
• Complying with legal obligations and regulations

Legal Basis for Processing

We process personal data based on:

• Consent you provide when submitting forms
• Contractual necessity for delivering requested services
• Legitimate interests in operating and improving our business
• Legal compliance requirements

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for three years following initial contact.

Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers who assist in website operation and business functions
• Professional advisors when required for project delivery
• Regulatory authorities when legally obligated

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Data portability where applicable
• Withdraw consent at any time

Cookies and Tracking

Our website uses cookies to enhance user experience. You can control cookie settings through our cookie banner and your browser settings. For detailed information, see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised policy.

Contact Information

For questions about this privacy policy or to exercise your rights, contact us at:

keen-reef
42 Woodland Gardens
Bristol BS8 2NE
United Kingdom
Email: [email protected]